Competition in the TV market…
So, you’ve probably seen my previous post about Comcast and poor service. A big topic is competition in the TV market because AT&T is trying to break into the TV market by lobbying at the state level instead of going community by community. Their big reasoning is competition.
Now, as my previous post may have hinted, I have no burning desire for Comcast to rule the world but is it really going to be forced to improve service, quality, and programming by having AT&T (the local provider of crap DSL) in the market?
This is all about convergence. All the providers are encroaching on one another. A variety of companies are providing TV, internet access, phone…. everything. Cell companies are getting pissed at Slingbox for cutting into their paid content asperations.
Basic ways that Comcast needs to improve:
- Allow customers to pay their bill online
- Allow customers to sign-up for autopay online
- Allow customers of Comcast high speed internet access to actually use the internet to interact with Comcast
When I moved to San Jose I was amazed to find A/B selectors on the cable boxes. Comcast had just bought into the market and was bringing high speed access little bit by little bit. DSL was in the area and everyone had line filters on their phone lines. Not so cool for Silicon Valley but in the last 2 years it has caught up with what I had back in Boston.